Effective Date: 19-January-2024

1. Introduction

Welcome to Fastwallet.co.in. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, services, and mobile applications (Fastwallet All-in-One Delivery App for Users, Fastwallet Store for Vendors, and Fastwallet Me App for Delivery Partners).

2. Information We Collect

• Personal Information: Name, email, phone number, address, payment details.
• Non-Personal Information: Device information, IP address, browsing behavior.
• Transactional Information: Orders placed, payment history, and interactions with vendors.
• App-Specific Permissions:
  • Location: To identify delivery addresses and provide location-based services.
  • Camera: To scan QR codes for payments or receipts.
  • Storage: To save and retrieve order-related files, such as invoices.

3. How We Use Your Information

• To process and deliver your orders.
• To improve user experience and customer support.
• To prevent fraud and ensure security.
• To send promotional offers and updates with your consent.
• App-specific usage:
  • Fastwallet All-in-One Delivery App: For managing orders, tracking deliveries, and accessing promotional offers.
  • Fastwallet Store: For vendors to manage inventory, receive orders, and track sales.
  • Fastwallet Me App: For delivery partners to manage delivery assignments and update order statuses.

4. Data Sharing & Disclosure

• We do not sell or rent personal data to third parties.
• Your data is shared with vendors and delivery partners only to fulfill your orders.
• Legal authorities may access data in case of legal obligations.

5. Security Measures

We implement strong security measures, including encryption, secure payment gateways, and regular security audits, to protect your data. Our mobile apps are secured with authentication mechanisms to ensure user privacy.

6. Cookies & Tracking Technologies

Fastwallet.co.in uses cookies to enhance user experience, analyze traffic, and offer personalized services. You can manage cookie settings through your browser. Our apps may use similar technologies for analytics and performance improvements.

7. App Store Policies

• Compliance: Our apps comply with Google Play Store and Apple App Store policies, including guidelines for user privacy, data security, and permissions.
• Permissions Disclosure: All app permissions, such as location, camera, and storage, are explicitly disclosed and used only for the stated purposes.
• Updates: Regular updates are provided to ensure compatibility with app store policies and improve user experience.
• User Feedback: User reviews and feedback are actively monitored and addressed to maintain compliance and service quality.
• Prohibited Content: Fastwallet apps do not contain or promote prohibited content, ensuring adherence to app store content guidelines.

8. Google Play Store Permissions Terms

• Location Permission: Used to provide accurate delivery services and enable real-time tracking.
• Camera Permission: Required for scanning QR codes or capturing images of delivery receipts.
• Storage Permission: Allows saving and accessing invoices, receipts, and other order-related files.
• Notifications: Used to send real-time updates about order status, offers, and promotions.

9. Third-Party Links

Our platform and apps may contain links to third-party websites. We are not responsible for their privacy policies and encourage users to review them independently.

10. Refund Policy

• Refunds are processed only for orders canceled before preparation starts.
• If an incorrect or defective item is delivered, customers can request a refund within 24 hours.
• Refunds will be processed to the original payment method within 7-10 business days.

11. Order Cancellation Policy

• Orders can be canceled within 5 minutes of placing them via the app.
• Once the order is confirmed by the vendor, cancellations may not be possible.
• If a vendor is unable to fulfill an order, a full refund will be issued.

12. Changes to Privacy Policy

We may update this policy periodically. Users will be notified of significant changes via email, app notifications, or platform announcements.

13. Contact Us

For any questions regarding this Privacy Policy, Refund Policy, or Order Cancellation Policy, please contact us at:

Fastwallet Technologies Private Limited
Email: care@fastwallet.in
Phone: +91 9943045045
Website: www.fastwallet.co.in